AI support Beta
The beta AI support system checks the Knowledge Base and suggests a possible fix. If it cannot help, continue to a support ticket with the Fluent team. For urgent issues, call us.
Fluent Hub / Your customer portal
Your IT.
One place.
Stay connected with Fluent through one portal. Get AI-assisted help, raise support requests, review quotes and proposals, and see the assets and services behind your business.
Open Fluent Hub ↗
More control over your everyday IT
Support requests
Raise an IT issue, keep the details together and follow its progress without losing the conversation across different emails.
Quotes & proposals
View the quotes and proposals prepared for your business, review the scope and costs, and discuss the next step with Fluent.
Assets & equipment
See your business devices and IT estate in one place, helping you keep track of the equipment your team depends on.
Starters & leavers
Send structured requests for staff joining or leaving, with the device and access information needed to coordinate the change.
Projects, guides & agreements
Follow agreed work and deadlines, refer to useful guides and keep relevant service information close to hand.
Connected to your Fluent services
One team.
A clearer picture.
Fluent Hub complements the services we deliver. It gives you a convenient place to work with us, alongside direct help from our support team.
Getting started with Fluent Hub
How do I get access?
Contact the Fluent support team for your organisation’s access details. Your available features depend on the services and permissions enabled for you.
Can I still speak to the team?
Yes. AI-assisted guidance is a useful starting point for everyday questions. For an issue that needs investigation, raise a request or contact the team. For urgent support, call 01844 852016.
Can everyone see the same information?
Access is organised around your business and the permissions enabled for each user. Ask us about the right access for staff who manage equipment, support requests or proposals.
Built around your business
More of your business, in one place
Broadband & eSIM orders
Follow orders placed through Fluent, see their current status and view an estimated activation date where available. Dates remain estimates until the underlying provider confirms completion.
Projects & new work requests
Track project status, progress, deadlines and customer notes. Request a new project and see where your input is needed to move agreed work forward.
Agreements & renewals
Review commercial documents and proposals and see relevant renewal information. The dashboard brings upcoming items and requests together for your authorised account.
Built around your business
Help, service information & utilities
Knowledge Base & service status
Find guides for common tasks and check service information or known issues where available. The tools shown depend on your organisation’s enabled services and access.
Structured service requests
Submit onboarding, leaver and email-change requests, along with supported broadband, Fluent Talk and SIM-only orders. Review requests already submitted through your portal.
Utilities & support verification
View utility contract information where that service is enabled. Generate a support verification code when a Fluent engineer asks you to confirm your identity.