Fluent IT Solutions

Data storage & security

Website enquiries

When you submit an enquiry, the form sends the entered details to Wix Forms over HTTPS. The submission is held in the Wix account for this website so Fluent can respond. The website does not ask for passwords or take payment information through this form.

Where Wix holds data

Wix states that it operates servers in multiple locations, including Europe and the United States, with backup locations elsewhere. Website enquiry storage must therefore not be described as UK-only.

Read Wix’s data-protection FAQs, Wix’s privacy policy and its sub-processor information for provider details.

Fluent Hub

Fluent Hub is a separate customer portal for support requests, quotes, assets and other enabled services. The website enquiry form is not currently connected to Fluent Hub. Fluent Hub is hosted in UK data centres. Hub retention, access controls and AI data handling need to be documented separately from website hosting to complete this notice. UK hosting does not by itself describe every third-party processing activity.

Telecoms hosting

Fluent’s telecoms services are hosted in UK data centres. The applicable service agreement and provider privacy information describe the handling of customer, usage and service data, including any relevant third-party processing.

Managed customer services

Storage arrangements for Microsoft 365, backups, device management and telecoms depend on the service and its configuration. Ask us about the relevant processing terms, storage location and retention arrangements for your service. A preference for UK storage is not a guarantee that every platform processes data only in the UK.

Retention and requests

Our policy is to review unsuccessful enquiries after 12 months and delete information that is no longer needed. This is a manual review policy, not automatic deletion. If an enquiry becomes a customer relationship, the records needed to provide the service are handled under the applicable customer arrangements. For privacy requests or complaints, email support@fluentitsolutions.com. Unresolved complaints are escalated to Paul Coaten, Director.

Contact support@fluentitsolutions.com or call 01844 852016. Fluent IT Solutions Ltd, The Old Bull Pen, Upper Pollicott, Ashendon, Aylesbury, HP18 0HH.