Precision engineering · Sevenoaks, Kent
A coordinated IT foundation for the drawings, CAD-CAM, communications and business information that support a precision engineering operation.
Client identity withheld for confidentiality.
The starting point
The machinery company relies on technology throughout its working day. Customer drawings arrive digitally, CAD-CAM supports manufacturing, and staff need dependable access to email, business calls and shared information. Ageing computers and an older telephone system were part of a wider environment that needed modernising. The requirement was to bring connectivity, devices, security and continuity into one support relationship.
The service breakdown
Ageing PCs were replaced as part of the technology refresh. Ongoing user and IT support brings those devices into the same relationship as the network and cloud services, so issues can be understood in the context of the wider business.
Explore this service ↗Business broadband, a DrayTek router, UniFi Wi-Fi and managed switching provide the underlying connectivity. Remote network management gives Fluent visibility of the infrastructure and a practical route to investigate network issues.
Explore this service ↗The obsolete telephone setup was modernised with Fluent Talk. Business voice now sits alongside broadband and IT support, giving a machinery company in Kent a familiar team to contact about its communications.
Explore this service ↗Migration from the previous mail provider brought email into the Microsoft 365 environment. Email, productivity and identity form part of the technology platform Fluent supports.
Explore this service ↗The security refresh brought endpoint, email and cloud protection into the overall plan. Layered controls address different parts of the environment rather than treating protection as a single antivirus installation.
Explore this service ↗Microsoft 365 backup and recovery planning sit alongside the business’s wider continuity needs. Manufacturing and accounting information are important to the machinery company’s own regular backup and off-site archiving approach.
Explore this service ↗How it came together
Fluent brought the individual services together into one managed environment. Device upgrades, connectivity, communications, cloud, security and backup were considered as related parts of the business rather than separate purchases. Ongoing support uses that knowledge of the complete setup to investigate issues and plan improvements.
The resulting environment
One team understands the connections between the network, devices, email, voice and protection.
Managed UniFi infrastructure provides better visibility and control of the wireless and switching environment.
Modern communications, layered security and backup form part of an ongoing IT and continuity approach.
Fluent continues to support users and the environment, with planning and improvement forming part of the relationship. A utilities review is a separate opportunity and is not presented as a completed project or a proven saving.
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